Refund policy

RETURN & EXCHANGE POLICY

2 BONE APPAREL

Effective Date: February 4, 2026

Last Updated: February 4, 2026

1. OUR PROMISE: WE HONOR YOUR FEELINGS

At 2 Bone Apparel, we design every piece to resonate with the fire inside you—the passion that lives down to your bones. When you choose our streetwear, you're not just buying fabric; you're claiming a statement of self. That's why we stand firmly behind your experience. If an item doesn't align with the feeling you envisioned, we're here to make it right.

This Return & Exchange Policy reflects our core belief: authentic connection matters more than transactions. We've crafted these terms to honor both your trust and the integrity of our craft. Read carefully—this policy ensures every return or exchange strengthens, rather than fractures, the bond between our brand and your truth.

Note: This policy supplements but does not limit your rights under California law or other applicable consumer protection statutes.

2. RETURN ELIGIBILITY: THE ESSENCE OF RESPECT

To ensure we can share your piece with another soul who will wear it with the same passion, returns must meet these conditions:

A. Timeframe

  • Returns accepted within 30 calendar days from the date of delivery (as verified by carrier tracking).
  • Why 30 days? We believe true connection reveals itself quickly—like the moment you know a song speaks to your soul. If the feeling isn't there within a month, we understand.

B. Condition Requirements

Items must be:

  • Unworn and unwashed—free of odors, makeup, deodorant, or pet hair.
  • Original tags attached—including our signature bone-shaped hangtags and interior labels.
  • In original packaging—poly bags, tissue paper, and branded boxes intact.
  • Free of damage—no stains, tears, pilling, or alterations.

Exception: Items damaged during shipping or defective upon arrival follow Section 6 (Defective/Damaged Items).

C. Proof of Purchase

  • Original order confirmation email or packing slip required.
  • Returns without proof may be denied or processed at our discretion as store credit only.

D. Non-Returnable Items

The following are final sale and ineligible for return/exchange:

  • Items marked "Final Sale" at time of purchase.
  • Gift cards or digital products.
  • Face masks or intimate apparel (for hygiene reasons).
  • Custom/personalized items (e.g., embroidered name drops).
  • Items purchased during flash sales (discounts >50%) unless defective.

3. HOW TO INITIATE A RETURN: A RITUAL OF RESPECT

We've designed this process to honor your time and intention:

Step 1: Request Authorization

Within 30 days of delivery:

  • Email [Insert an Email Address] with:
    • Order number (e.g., #2B-78945)
    • Item(s) to return with reason (e.g., "Size too small," "Color differs from screen")
    • Photos of item(s) showing tags and condition
  • Do not ship items before receiving authorization. Unauthorized returns will be refused or donated to local Fullerton youth arts programs.

Step 2: Receive RMA Number

  • We'll reply within 2 business days with:
    • A unique Return Merchandise Authorization (RMA) number
    • Prepaid return shipping label (U.S. domestic only—see Section 5)
    • Instructions for packaging

Step 3: Package with Care

  • Place item(s) in original packaging.
  • Write your RMA number clearly on the outside of the package (not just inside).
  • Critical: Without a visible RMA, processing delays of 14+ days may occur.

Step 4: Ship & Track

  • Affix the return label and drop off at the carrier (USPS, FedEx).
  • Keep your tracking number until the refund is processed.
  • Returns must be postmarked within 7 days of RMA issuance.

Step 5: Processing & Refund

  • Allow 5–7 business days after we receive your return for inspection.
  • Refunds issued to the original payment method within 3–5 business days of approval.
  • You'll receive email confirmation at each stage.

4. REFUNDS: RESTORING TRUST

  • Refund Amount: Full product price refunded. Original shipping fees are non-refundable unless the return resulted from our error (wrong item, defect).
  • Method:
    • Credit/debit cards: 3–10 business days to appear (depends on bank).
    • PayPal: 1–3 business days.
    • Store credit: Instantly available upon approval (ideal for faster exchanges).
  • Partial Refunds: May be issued for items showing wear beyond inspection (e.g., faint odor). We'll contact you before processing.
  • No Restocking Fees: We never charge restocking fees—because your honesty deserves respect.

5. EXCHANGES: FINDING YOUR TRUE FIT

Exchanges are processed as a return + new order to ensure speed and accuracy:

Domestic (U.S.) Customers

  1. Initiate return as above.
  2. Place a new order for your desired size/color immediately.
  3. Once your return is approved, we'll refund the original item.
    Why this method? It guarantees you receive the replacement faster than waiting for return processing.

International Customers

Due to the complexity:

  • We recommend returning for a refund, then placing a new order.
  • Direct exchanges require pre-authorization—email us first to discuss duties/taxes.

Size Guidance

Our streetwear features intentional oversized fits reflecting urban authenticity. Consult our Size Guide (linked on every product page) before ordering. When in doubt:

  • For relaxed fit: Order your true size.
  • For oversized statement: Size up.
  • For a tailored look: Size down.

6. DEFECTIVE OR DAMAGED ITEMS: WHEN PASSION MEETS IMPERFECTION

We pour soul into every stitch—but imperfections happen. If you receive:

  • A manufacturing defect (e.g., loose stitching, print cracking after first wash)
  • Damage in transit (e.g., torn packaging, stained garment)
  • Incorrect item shipped

Act within 7 days of delivery:

  1. Email [Insert an Email Address] with:
    • Order number
    • Clear photos of defect/damage
    • Description of issue
  2. We'll respond within 24 hours with options:
    • Free replacement (expedited shipping included)
    • Full refund including return shipping costs
    • Store credit + 20% bonus as apology for the experience
  3. We provide prepaid return label—no cost to you.

Note: Normal fading after multiple washes isn't considered defective. Care instructions are included with every order.

7. INTERNATIONAL RETURNS: BRIDGING BORDERS WITH CARE

We celebrate our global familia—but international returns require special handling:

  • Return Shipping Costs: Customer is responsible for return postage. We recommend tracked shipping (keep proof).
  • Customs/Duties: Original duties/taxes paid at import are non-refundable. We cannot reimburse these.
  • Labeling: Mark the package "RETURNED GOODS – NO COMMERCIAL VALUE" to avoid double taxation.
  • Processing Time: Allow 14–21 days for international returns to reach us due to customs.
  • Refunds: Processed the same as domestic once received and inspected.

Tip: For faster resolution, consider keeping the item and accepting store credit—we'll add 15% as appreciation for your understanding.

8. GIFT RETURNS: HONORING THE GIVER'S INTENTION

Received 2 Bone Apparel as a gift? We honor that gesture:

  • Provide the order number (ask the giver) or the recipient's email used at checkout.
  • Returns processed as store credit only issued to the recipient.
  • Original purchaser not notified unless requested.
  • Gift receipts available upon request at the time of original purchase.

9. WHAT HAPPENS TO RETURNED ITEMS?

Transparency matters. Returned items in perfect condition:

  • Are inspected, steamed, and restocked for sale.
  • Never resold as "new" if tags were removed—we discount these as "B-Stock" with full disclosure.
    Items showing wear or missing tags:
  • Donated to Fullerton Union High School art programs or Orange County youth shelters—transforming returned passion into community empowerment.
    We never landfill wearable apparel.

10. WHEN RETURNS MAY BE DENIED

To protect our community and craft, we reserve the right to refuse returns that:

  • Lack RMA number or proof of purchase.
  • Show signs of wear beyond try-on (deodorant stains, stretched fabric).
  • Are reported after 30 days without prior communication.
  • Involve serial returning (more than 4 returns in 6 months)—we'll reach out to understand your fit challenges instead.
    Denied returns will be donated locally with a notification email. No refunds issued.

11. CALIFORNIA-SPECIFIC RIGHTS

Under California Civil Code § 1722, retailers must accept returns of defective goods regardless of posted policy. This policy complies fully. Additionally:

  • No return policy may override implied warranties of merchantability.
  • "All sales final" signs are unenforceable for defective merchandise.
    We exceed these standards by accepting returns for fit/style reasons—not just defects.

12. OUR COMMITMENT TO GROWTH

Every return teaches us something. We analyze return reasons monthly to:

  • Refine sizing charts based on real bodies.
  • Improve fabric choices (e.g., reducing shrinkage).
  • Enhance product photography for color accuracy.
    You're not just returning an item—you're helping us evolve. Share detailed feedback with your return; Hector reads every note.

13. CONTACT US: LET'S TALK HUMAN-TO-HUMAN

Questions? Confused about fit? Something doesn't feel right? Reach out before returning:

2 Bone Apparel Returns Team
Email: [Insert an Email Address]
Response time: 24–48 hours

For urgent issues (defects, wrong items):
Email: [Insert an Email Address] with "URGENT" in the subject line

Mail returns to:

2 Bone Apparel Returns

Attn: RMA #[Your Number]

P.O. Box 12345

Fullerton, CA 92831

We don't operate a public retail storefront; please do not ship returns to our design studio.

14. POLICY UPDATES

We may revise this policy to better serve our community. Changes take effect immediately upon posting to our Site. Continued use after updates constitutes acceptance. The "February 4, 2026" at the top reflects the latest version.